FAQ

When was Longchamp founded ?

Longchamp is 60 years old. The brand story began in 1948 when Jean Cassegrain, the father of today's President, founded the company.

* What does the horse in the logo stand for ?

There is a famous horse race track in Paris called Longchamp.

Just next door to it was an old mill that the founder of Longchamp called Cassegrain - which means ""miller"" in French - used to pass in front of.

The company soon found its name: it being only a short trot from the mill to the miller and onto the race track, itself named Longchamp or ""long field""... the way was fore trod!

* How do I place an online order?

(1)Choose the products (the appropriate quantities, sizes, etc) you would like to purchase, add the item to your cart.
  (2)Click the Checkout button.
  (3)Confirm your delivery information, and make sure your billing address matches the shipping address. Then you can continue to checkout.
  (4)You can confirm you payment information and choose your payment method. Enter your redemption code if you have any.
  (5)Review the order information before submitting. If you choose credit card payment, then You need to fill in your credit card information and make sure that the information is authentic and matching.
  (6)Then you will receive a confirmation email about the order.

* How do I pay for order?

We accept credit cards: Visa, West Union and JCB Card.

* My credit card was declined, what now?

There are several reasons for a declined credit card transaction. The most common reason is that the address you entered is not the same address on your credit card. If this happens, try again with the correct billing address.

Please note we only accept VISA. We do not accept gift cards at this time.

A simple typing error may also cause the transaction to be refused, including entering the wrong credit card number, expiration date or incorrect CVN-code (the security number on the back of your card).

If your credit is still not admitted that I have some suggestions:
  - Wait one day and try again
  - Make sure your card is still not over its limit
  - Make sure your credit card has not expired
  - Make sure you typed the name correctly on the front of the card
  - Try a different credit card

* How to get wholesale price?

If you purchase over $500, we can offer you wholesale price. And you should talk with our customer service. The wholesale price depends on the quantity of your order.

* How fast do we ship?

With our standard delivery service we aim to ship all orders received before noon (EST) on the same day; orders received afternoon may be shipped on the next business day.

* Where are Longchamp products made?

Most Longchamp Products are made in France, in the company's workshops (in particular in Segré and Maine et Loire, France).

*  When do the new collections come out?

There are two new collections a year.

The Spring Summer collection is available in February and the Fall Winter collection is available at the end of July.

Our latest collection is presented on-line, click on Catalogue .

*  Where does the leather Longchamp uses come from?

Our leather comes mainly from France, Italy and Uruguay.
  We are very particular about how we select it. Our treating modes and sorting criteria are exclusive to Longchamp.